Mike's Custom Jewelry, located at 254 E Winchester St, Salt Lake City, UT 84107, offers personalized and expert services in creating custom engagement rings and other unique jewelry pieces. The store prides itself on delivering exceptional craftsmanship and individualized attention to clients, with a commitment to guiding customers through the jewelry design process. Michael Holmes, the owner, along with his skilled staff, including Dino Tsortanidis, a G.I.A. Graduate Gemologist, specialize in creating one-of-a-kind pieces tailored to the customer’s vision.
Operating in Salt Lake County, the jeweler provides a range of services, including engagement ring creation, jewelry repairs, and custom designs. Customers have noted both positive and negative experiences, revealing a diverse range of sentiments about their interactions.
Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 15%
Negative: 50%
Positive reviews highlight the knowledgeable staff and the quality of custom rings made by Michael and his team. Customers have expressed satisfaction with their unique designs and attentive service. However, negative feedback frequently mentions concerns over pricing, pressure sales tactics, and unsatisfactory repairs.
Best Review: A customer praised Mike's Custom Jewelry for their exceptional service in creating a custom engagement ring, noting friendly interactions and the quality of the final product.
Worst Review: Another customer reported a highly negative experience where they felt pressured and overcharged for services, ultimately leading to dissatisfaction with the work performed.
**Operating Hours:**
- Monday to Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
**Staff Members:**
- Michael Holmes
- Dino Tsortanidis
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 42.5%
Total Customer Feedback Reviewed: 133