Cabochon Fine Jewelry, Custom Engagement Rings in Santa Monica , CA

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82.5% Score | Cabochon Fine Jewelry, Santa Monica, CA

Cabochon Fine Jewelry, located at 1426 Montana Ave #4, Santa Monica, CA 90403, has been a celebrated destination for fine jewelry since its establishment in 1988. This jewelry store specializes in creating unique engagement rings and offers a wide selection of exquisite jewelry, including necklaces, earrings, and custom designs. Known for their excellent customer service, the staff is dedicated to making the jewelry purchasing experience enjoyable and informative.

Operating hours are as follows:
- Monday to Sunday: 11:00 AM – 6:00 PM
- Closed on holidays

The store has garnered a total of 31 reviews, showcasing a blend of positive and negative sentiments.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews often highlight the helpfulness of the staff, including specific mentions of team members who provide personalized attention and guidance during the selection of engagement rings. Customers express satisfaction with the variety and quality of the pieces available, noting their appreciation for the detailed explanations provided by the staff, which enhances the engagement ring shopping experience.

Conversely, some negative feedback targets customer service incidents, where individuals felt unwelcomed or received less attentive service, impacting their overall impressions of the establishment.

Best Review:
A customer praised the outstanding service at Cabochon Fine Jewelry, specifically mentioning the patience and expertise of a staff member who took the time to show various pieces, resulting in a joyful purchase experience.

Worst Review:
Another individual reported an unpleasant interaction, feeling that they were treated dismissively, which left a negative impression of the store's customer service, contrasting with the generally positive feedback from others.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours**:
| Day | Time |
|-----------|------------------|
| Monday | 11:00 AM – 6:00 PM |
| Tuesday | 11:00 AM – 6:00 PM |
| Wednesday | 11:00 AM – 6:00 PM |
| Thursday | 11:00 AM – 6:00 PM |
| Friday | 11:00 AM – 6:00 PM |
| Saturday | 11:00 AM – 6:00 PM |
| Sunday | 11:00 AM – 6:00 PM |

Staff members mentioned include Sheila, the owner.

Positivity Score: 82.5%
Total Customer Feedback Reviewed: 31

We strive to provide a balanced perspective to help buyers make informed decisions. This review and rating are based on public data, customer feedback, and expert analysis. Willyou.net is not affiliated with the jeweler mentioned. Please verify details with the retailer before purchasing.

82.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.