Carson Jewelers, located at 2921 N Water St, Decatur, IL, is a charming jewelry store known for its exceptional engagement ring creation services. Serving the local community in Macon County, this shop offers a variety of custom jewelry services, including design, manufacturing, and repair.
The friendly team, led by owner Mark, prides itself on providing personalized service to each customer. Many reviews highlight the warm, welcoming atmosphere and the staff's dedication to helping customers navigate their jewelry preferences with care and expertise. Shoppers often mention that the team goes above and beyond, particularly when it comes to customizing unique pieces for that special moment.
Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.
Opening Hours:
- Sunday: Closed
- Monday: 9:00 AM – 4:00 PM
- Tuesday: 9:00 AM – 4:00 PM
- Wednesday: 9:00 AM – 4:00 PM
- Thursday: 9:00 AM – 4:00 PM
- Friday: 9:00 AM – 4:00 PM
- Saturday: 9:00 AM – 12:00 PM
Best Review: Michele praised the store for its great prices and exceptional customer service, noting how the staff went above and beyond to assist with her layaway process.
Worst Review: Karl shared a less favorable experience regarding the return of jewelry, stating he received a different item than expected and advised future customers to document their pieces beforehand.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 11
Store Phone Number: 2178772760