Flora Gems, located at 101 N. Water Street, Decatur, IL 62523, operates in Macon County and has established itself as a premier destination for engagement ring creation and personalized jewelry services. Known for its welcoming atmosphere, the store boasts talented staff, including owners John and Lisa Flora, along with skilled personal jewelers like Kaitlyn Smith. The team prides itself on providing attentive service and creating custom engagement rings tailored to clients' desires.

Customers frequently praise Flora Gems for its extensive selection and exceptional customer service. The store went through a renovation recently, ensuring a modern and inviting shopping experience while maintaining its commitment to quality. Many reviews highlight the staff's professionalism and their helpfulness in guiding customers through the engagement ring selection process.

However, some feedback points to concerns regarding pricing. A few customers have mentioned that repair costs, such as resizing, can be quite high compared to other local jewelers. This has led to feelings of being treated differently, especially for those seeking simpler adjustments.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Flora Gems has received a total of 395 reviews, reflecting a largely favorable impression among buyers.

Best Review:
Alyssa noted the diverse selection and excellent service offered at Flora Gems, emphasizing the quality of items available for various budgets.

Worst Review:
Michael expressed frustration over a quoted repair cost for resizing a ring, feeling that the price was excessive compared to his previous experiences elsewhere.

Operating Hours:
- Tuesday to Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- John Flora
- Lisa Flora
- Kaitlyn Smith