Decatur Jewelry & Pawn is an established jeweler located at 1065 W Pershing Rd, Decatur, IL 62526. This respected business, operating in Macon County, provides a wide range of services designed to cater to all your jewelry needs, with a strong emphasis on engagement ring creation. The team, led by knowledgeable staff including owner Perry Lewin and general manager Jenny Hettinger, is committed to offering custom-designed engagement rings that suit individual styles and preferences. The jeweler also specializes in jewelry repairs and appraisals, ensuring that customers receive comprehensive service.

Decatur Jewelry & Pawn has garnered a mix of positive and negative reviews from its clientele. With a total of 607 reviews, the overall sentiment from online customer reviews is mostly positive, reflecting a welcoming atmosphere and quality craftsmanship. The positive sentiment score stands at approximately 80%, while neutral and negative sentiments account for about 15% and 5%, respectively.

Customers frequently praise the friendly staff and their willingness to help, with many noting the pleasant experience along with competitive pricing. However, there have been a few negative remarks regarding communication issues and customer complaints about service experiences.

**Operating Hours:**
| Day | Hours |
|---------------|------------------------------|
| Monday | 10:00 AM - 5:30 PM |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

**Staff Members:**
- Perry Lewin
- Jenny Hettinger

Best Review:
Jason praised Decatur Jewelry & Pawn as the best pawn shop he has encountered, highlighting the professionalism and warm customer service provided by staff members like Lana, who ensures smooth transactions and a welcoming environment.

Worst Review:
Joseph expressed frustration over his experience, describing the owner as dishonest and questioning the quality of a firearm he purchased without being informed of its prior condition. He was reportedly met with hostility when discussing his concerns.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.