Medawar Jewelers, located at 2168 W Grand River Ave, Okemos, MI, is a cherished establishment in Ingham County for couples looking to design their dream engagement rings. Known for their personalized service and commitment to quality, Medawar offers a diverse range of jewelry design options, including custom pieces tailored to individual tastes.
Under the guidance of Catrine Medawar and her skilled team, the shop is celebrated for its warm atmosphere where customers feel valued and heard. Staff members like Ryan and Chelsey are often singled out for their expertise and friendliness, helping to ease the sometimes stressful process of choosing the perfect ring. Many satisfied clients mention how the team invests time to understand their vision, delivering beautiful and meaningful pieces.
While a majority of the feedback is quite positive, with around 80% of customers expressing high satisfaction, there are occasional critiques regarding communication and service consistency. Some patrons have shared experiences where the repairs or appraisals did not meet expectations.
Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.
Opening Hours:
- Tuesday to Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday to Monday: Closed
Best Review: Amanda praised the store's kindness and lack of pressure during her visit, allowing her to find her perfect engagement ring with ease.
Worst Review: Steve experienced poor customer service during a watch fitting, feeling dismissed and unappreciated by the staff.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 131