Kay Jewelers, located at 1982 Grand River Ave., Ste. 343, Okemos, MI 48864-1736, is a well-regarded destination for engagement ring creation and jewelry services in Ingham County. Customers appreciate the extensive selection of fine jewelry, particularly for engagement and wedding rings, paired with knowledgeable and friendly staff. The store offers a range of services including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, appraisals, and various financing options to accommodate all budgets.

Operating hours are convenient for shoppers:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The overall sentiment from online customer reviews indicates a mixed atmosphere. Based on the gathered feedback from 149 reviews, 58% of the ratings are positive, 24% are neutral, and 18% are negative.

Best Review: One customer, Doug, commended the location for its excellent service and quality, describing it as top-notch in the area.

Worst Review: A negative experience was shared by Noah, who expressed frustration over poor customer service during a lengthy watch repair process, resulting in significant dissatisfaction.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.