Rogers & Hollands Jewelers, located at 1982 W Grand River Ave, Meridian Mall, Okemos, MI 48864, offers a wide range of services, including custom engagement ring creation and jewelry repair. The store prides itself on its personalized customer service, ensuring that each client receives expert guidance throughout their jewelry purchase. With a focus on unique designs and quality craftsmanship, the store is well-regarded for its selection of wedding bands, engagement rings, and personalized jewelry pieces.

Customer feedback reflects a strong service ethos from the staff, particularly highlighting the professionalism of the management and the attentive nature of the associates, with special mention of Richard Burks, the store manager. However, there have been some concerns raised regarding communication and fulfillment of promises, particularly related to customer service responsiveness and certain customer experiences.

Overall sentiment from online customer reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Best Review: Farish noted the exceptional customer service provided by Richard, who assisted with discounts and purchasing options, resulting in a highly satisfactory experience.

Worst Review: Don expressed frustration over poor communication following a purchase, stating management was unconcerned about the situation.

Opening Hours:
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members Mentioned: Richard Burks

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.