Cecena's Jewelry, located at 2283 St. Hwy K, O'Fallon, MO, is known for its commitment to excellent customer service and expert engagement ring creation. The store operates in St. Charles County and has garnered a total of 68 reviews, showcasing a generally positive reception from customers.
With a strong focus on creating custom pieces, Cecena's Jewelry provides skilled craftsmanship alongside a wide selection of engagement rings, diamonds, and other fine jewelry. The staff is frequently praised for their knowledgeable and friendly service, contributing to a welcoming shopping environment.
The store’s operating hours are as follows:
| Day | Hours |
|-----------|-----------------|
| Monday | 11 am - 7 pm |
| Tuesday | 11 am - 7 pm |
| Wednesday | 11 am - 7 pm |
| Thursday | 11 am - 7 pm |
| Friday | 11 am - 7 pm |
| Saturday | 11 am - 7 pm |
| Sunday | 12 pm - 5 pm |
### Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews indicates a positive atmosphere, with approximately 85% of comments being favorable, 10% neutral, and 5% negative.
### Best Review:
Kenny highlights a fantastic customer experience at Cecena's Jewelry, praising the staff for their friendly and helpful approach, which transformed a difficult situation into a smooth and enjoyable visit.
### Worst Review:
Libby expresses frustration over a negative interaction, stating that she encountered what she felt was poor customer service during her visit.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 68