Kay Jewelers, located at 2283 St. Hwy K, O'Fallon, MO 63368, is a well-regarded jewelry store specializing in engagement ring creation and personalized service. The store operates in St. Charles County and provides a variety of services including jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals. Customers have noted the knowledgeable and friendly staff, including the Store Manager, Sue, who is recognized for her excellent service.

However, feedback reveals a mix of sentiments. While many reviewers praise the pleasant atmosphere and helpful staff, a notable number express concerns about customer service inconsistencies, particularly during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Sue (Store Manager)

Best Review: A customer highlighted the store's excellent service provided by Sheila, who helped transform a challenging situation into a pleasant and efficient experience while purchasing a wedding gift.

Worst Review: One reviewer expressed disappointment over the poor customer service during a visit, claiming staff seemed rude and uninterested in assisting them, indicating concerns about the store's atmosphere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.