Steven's Jewelry and Engraving, located at 3449 Pheasant Meadow Dr #104, O'Fallon, MO 63368, is a well-regarded jeweler specializing in custom engagement ring creation and various jewelry services. Known for their in-house jewelers, they offer an array of services, including custom jewelry design, repairs, appraisals, and engraving. With over 191 reviews gathered from multiple platforms, the store has become a popular destination for those seeking quality workmanship and personalized service.

The staff is recognized for their friendliness and professionalism, with many customers praising the ability of the team to work within budgets while providing high-quality results. Clients often highlight the exceptional craftsmanship in custom pieces, particularly engagement rings, which are crafted to meet personal visions and specifications.

However, there are some noted concerns regarding communication and service timelines, with a few customers reporting occasional delays in completion. Despite these issues, the positive atmosphere generally prevails, reflecting a commitment to customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 7%
Negative: 5%

**Opening Hours:**
- Monday: 10 AM - 4 PM
- Tuesday: 10 AM - 7 PM
- Wednesday: 10 AM - 7 PM
- Thursday: 10 AM - 7 PM
- Friday: 10 AM - 4 PM
- Saturday: 10 AM - 2 PM
- Sunday: Closed

Staff Members: Not specified.

Best Review: A customer named Magdalene praised Steven's Jewelry and Engraving for delivering a stunning custom engagement ring and noted the phenomenal customer service throughout the entire process.

Worst Review: Dalton mentioned a troubling experience when they lost a $17,000 ring during resizing, causing a significant level of frustration before it was eventually found.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.