Clarksville Jewelers, located at 1804 Madison St, Clarksville, TN 37043, is a reputable jewelry store known for its exceptional engagement ring creation and customer service. With a strong presence in Montgomery County, they specialize in custom jewelry design and crafting, ensuring that each piece is tailored to meet the personal preferences of their clients. The skilled staff, including Kristy and Andrew, are praised for their friendliness and professionalism, contributing to an inviting atmosphere for customers.
The store operates Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends.
Overall Sentiment from Online Customer Reviews:
Around 68% of online reviews reflect a positive sentiment, while 20% are neutral and 12% are negative.
Customers appreciate the careful craftsmanship and quality service provided, frequently highlighting the store's commitment to making custom pieces that resonate deeply with their clients. However, some negative feedback revolves around long wait times for repairs and issues with communication regarding services.
Best Review:
A reviewer named Iesa praised Clarksville Jewelers for their outstanding service when purchasing wedding bands. They emphasized the military-friendly atmosphere and the efficiency with which the rings were sized and engraved, highlighting their satisfaction with the entire experience.
Worst Review:
Karen expressed discontent regarding her experience with the store, stating that she believed her high-quality diamond ring was switched for a lower-grade stone during a repair. She was unhappy with the lack of resolution and communication from the staff after raising her concerns.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Opening Hours |
|---------------------|
| Monday: 9:00 AM - 5:00 PM |
| Tuesday: 9:00 AM - 5:00 PM |
| Wednesday: 9:00 AM - 5:00 PM |
| Thursday: 9:00 AM - 5:00 PM |
| Friday: 9:00 AM - 5:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Staff members mentioned include Kristy and Andrew.
Positivity Score: 78%
Total Customer Feedback Reviewed: 155
Store Phone Number: 9315514547