D & D Jewelry, located at 1343 Locust St, Walnut Creek, CA, is renowned for its exceptional expertise in creating customized engagement rings. The owner, Moe, and his dedicated staff are highly praised for their attentive service and craftsmanship, making the process of designing a unique piece both enjoyable and stress-free. They offer a variety of services, including custom engagement ring creation, watch and jewelry repairs, appraisals, and cash offers for unwanted gold and diamond jewelry. With over 180 reviews and a solid 4.2-star rating, this store is recognized for its quality and customer satisfaction.
Customers have noted the welcoming atmosphere and the extensive selection of jewelry options available. Positive feedback emphasizes Moe's friendliness, knowledge, and willingness to accommodate specific requests, ensuring clients find the perfect engagement ring. However, some reviews indicate lapses in communication and pricing discrepancies, with a few customers expressing dissatisfaction regarding unforeseen charges.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
| Day | Operating Hours |
|-----------|-----------------------|
| Monday | 10:30 AM - 5:00 PM |
| Tuesday | 10:30 AM - 5:00 PM |
| Wednesday | 10:30 AM - 5:00 PM |
| Thursday | 10:30 AM - 5:00 PM |
| Friday | 10:30 AM - 5:00 PM |
| Saturday | 10:30 AM - 4:30 PM |
| Sunday | Closed |
Staff member: Moe
Best Review:
A customer highlighted that D & D Jewelry stands out due to Moe's excellent service and quick responses during the process of designing a custom engagement ring, with impressive craftsmanship and a welcoming environment.
Worst Review:
One customer expressed disappointment over a pricing dispute regarding a watch battery replacement and cleaning service, feeling that the charges exceeded expectations without prior clarification.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.