Michael A. Day and Franz W. Lorist operate a jewelry business located at 651 Oak Grove Ave Ste K, Menlo Park, CA 94025, with a contact number of (650) 324-8778. This jeweler specializes in engagement ring creation and various watch repair services, boasting over 40 years of combined experience in the industry.

The overall sentiment from online customer reviews reflects a mixed atmosphere, with approximately 42% positive, 25% neutral, and 33% negative feedback. While some customers appreciate the craftsmanship and expertise exhibited by the staff, others have reported unsatisfactory experiences regarding customer service and pricing transparency.

**Highlight Reviews:**
Best Review: A customer highlighted the extensive experience of the staff, praising their ability to restore watches and create custom engagement rings effectively. They noted the craftsmanship and attention to detail that led to high satisfaction with the final product.

Worst Review: Another customer recounted a negative experience where they felt uncomfortable with the service provided. They expressed concerns about the high prices and perceived condescension when attempting to have their watch repaired, which left them feeling distrustful of the business.

**Opening Hours:**
- Monday: Closed
- Tuesday: Closed
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff members mentioned include Michael A. Day and Franz W. Lorist.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.