Menlo Clock Works, located at 961 El Camino Real, Menlo Park, CA 94025, is a fixture in the Bay Area, celebrated for its watch and clock repair services. With an overall rating of 3.7 stars from 100 reviews, it is known for its expertise in making and adjusting engagement rings along with a wide array of services related to watches and clocks. Customers appreciate the knowledgeable staff, who are noted for their efficient service and friendly demeanor, though experiences can vary.

Positive reviews highlight the exceptional service provided by the staff, especially in the context of watch repairs and battery replacements. The team at Menlo Clock Works is praised for their attentiveness, support, and the ability to quickly diagnose and fix issues without exorbitant charges.

On the other hand, negative reviews often point to staff rudeness and communication issues, with some customers expressing dissatisfaction over customer service experiences. Situations where customers felt neglected or were left waiting without adequate assistance are noted, revealing a need for improvement in the customer experience aspect.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Best Review:** A customer commended Menlo Clock Works for their impressive repair of a vintage watch, noting their professionalism and fair pricing, stating that they were very happy with the service received.

**Worst Review:** Another customer expressed frustration with rudeness from the staff during a simple band adjustment, indicating that their experience led them to seek services elsewhere in the future.

Operating Hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.