Diamond Castle Jewelers, Custom Engagement Rings in Novi , MI

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90% Score | Diamond Castle Jewelers, Novi, MI

Diamond Castle Jewelers, located at 39955 Grand River Ave, Novi, MI 48375, is a family-owned jewelry store that has been a trusted name in Oakland County since 1902. They specialize in creating exquisite engagement rings and offer a diverse selection of loose diamonds, designer jewelry, and custom designs. With a commitment to exceptional customer service, the knowledgeable team, led by owner Kevin Ansara, works closely with clients to ensure they find the perfect piece to celebrate their special moments.

In total, 193 reviews were analyzed for this overview. Customers consistently praise the craftsmanship, quality, and friendly service at Diamond Castle Jewelers. The atmosphere is described as welcoming, and many commend the staff for their expertise and willingness to provide guidance throughout the engagement ring selection process.

However, some potential concerns were highlighted, including issues with quality and customer service in certain cases. A few reviewers noted poor experiences, particularly related to product durability and service inconsistency.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours:**
- Monday to Friday: 10 am – 7 pm
- Saturday: 10 am – 5 pm
- Sunday: Closed

**Staff Members:**
- Kevin Ansara

Best Review:
One customer highlighted their fantastic experience, commending Kevin for his attention to detail and ability to find the perfect diamond for their engagement ring, noting exceptional customer service throughout the process.

Worst Review:
Another reviewer expressed dissatisfaction regarding the quality of the rings purchased, experiencing issues with diamonds falling out and citing rude service on multiple occasions.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 90%
Total Customer Feedback Reviewed: 193

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90%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.

A word from the team at Diamond Castle Jewelers

Diamond Castle Jewelers recommends downtown Detroit for your perfect proposal location. Choose from the trendiest food trucks and the swankiest restaurants for dining options and the district's man-made beach or ice-rink depending on your preference and time of year. Diamond ring reveals are the most memorable in downtown Detroit.

The best time of year to look for a diamond engagement ring at Diamond Castle Jewelers is during the spring. The world around is ready for newness and change, so we're ready to walk you through your new chapter too. Come and consult with our diamond experts and find the perfect diamond ring in the spring.

Diamonds are forever! Your diamond engagement ring will be hers to keep after just a few short days after you place the order with us at our Novi, MI, location. Should you require any polishing, repairs, or other work done on the ring, Diamond Castle Jewelers will always be here to offer our services.

At Diamond Castle Jewelers, we love hearing about our customers' proposal stories. One memorable one belongs to a customer who set up 500 rose petals to make a long outdoor aisle leading all the way to a hot-air-balloon ride, on which he proposed. Lovely!

Review the Jeweler's Details

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Contact the Jeweler Directly

Use the provided contact information to reach out and discuss your engagement ring vision, confirming the next steps.

Start Creating Your Ring

Collaborate with the jeweler to choose your diamond and setting, and begin designing the perfect engagement ring tailored to your style.