Kay Jewelers in Twelve Oaks Mall, located at 27320 Novi Rd., Ste. C 154, Novi, MI 48377-3414, operates within Oakland County. The store can be reached at (248) 348-8960. Known for a wide selection of engagement and wedding rings, this location offers custom designs and personalized services. Their knowledgeable staff assists customers through the engagement ring creation process, ensuring a satisfying shopping experience.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

With a total of 126 reviews analyzed, the overall sentiment from online customer reviews is as follows:

Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 20%
- Negative: 40%

A balanced view emerges, with many customers praising the helpfulness of the staff, particularly in relation to engagement ring inquiries, although several reviews highlighted frustrations regarding customer service quality and management responsiveness.

Best Review:
Jason noted the amazing service he received, highlighting the friendliness and helpfulness of the staff, which greatly enhanced his shopping experience.

Worst Review:
Rachael expressed dissatisfaction with the poor customer service encountered at this location, describing an interaction with a sales representative that left her feeling discouraged and unwanted.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.