Zales Jewelers - Twelve Oaks Mall Novi MI

Zales Jewelers, located at 27492 Novi Rd., Ste. C250, Novi, MI 48377-3416, offers a wide range of services, particularly focusing on engagement ring creation. The store is recognized as a prominent retailer in the jewelry industry since 1924, providing exceptional quality jewelry and personalized service. Customers can explore a diverse selection of engagement rings, wedding bands, and custom pieces designed to meet individual preferences.

The store’s staff, including notable employees such as Keith, Jase Wainiana, and other jewelry consultants, are often praised for their helpfulness and knowledge, contributing to a positive shopping experience. However, some reviews highlight customer service challenges, particularly with communication and repair transparency.

Zales operates in Oakland County and offers services such as custom jewelry design, jewelry repair, and cleaning and inspection.

Operating hours are as follows:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Out of the total 99 reviews, the sentiment is mixed, with approximately 45% positive, 20% neutral, and 35% negative.

Highlight Reviews:
Best Review: Lauren praised the store for its great service and fair pricing, indicating a positive shopping experience.
Worst Review: Aaron expressed disappointment with the communication at the Novi location, detailing prolonged waiting times and lack of updates regarding jewelry repairs.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.