Diamond Jim's Custom Jewelry Madison Heights MI
Diamond Jim's Custom Jewelry, located at 934 W Eleven Mile Rd, Madison Heights, MI 48071, is a reputable jeweler known for its exceptional engagement ring creation and comprehensive jewelry services. The team, managed by Quinn, offers various services—including custom design, jewelry repair, and watch battery replacements—catering to a wide range of customer needs. The store operates in Oakland County, providing a unique selection of both vintage and modern pieces, allowing customers to create personalized engagement rings that reflect their individual styles.
The sentiment from online customer reviews reflects a generally positive experience, with 210 reviews reviewed. Positive feedback highlights the friendly and knowledgeable staff, particularly praising their attentiveness, creativity, and craftsmanship in creating custom jewelry. Customers appreciate the range of unique designs available and the dedication of the team to customer satisfaction.
However, some negative reviews indicate dissatisfaction with repair services, with reports of items breaking shortly after service and issues regarding customer service interactions that left some feeling undervalued.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Best Review:
A customer praised the exceptional service received while working with Quinn to custom design a wedding band. The process was smooth, and the final product exceeded their expectations, emphasizing the staff's helpfulness and expertise.
Worst Review:
One reviewer expressed frustration over a poor experience with a watch repair. They reported the glass was shattered during battery replacement, and the response from management was less than satisfactory, feeling they were not compensated adequately for the damage.
**Opening Hours:**
- Monday: 9:00 AM - 6:00 PM
- Tuesday: 9:00 AM - 6:00 PM
- Wednesday: 9:00 AM - 8:00 PM
- Thursday: 9:00 AM - 8:00 PM
- Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 5:00 PM
- Sunday: Closed
Staff Members:
- Quinn V. (Manager)
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
