Jared The Galleria of Jewelry, located at 451 W 14 Mile Rd, Madison Heights, MI 48071, is a notable establishment specializing in the creation of engagement rings and various fine jewelry services. The store's staff, including individuals like Ziad and Merlina, have earned recognition for their friendly demeanor and extensive knowledge regarding jewelry. Customers can expect a comprehensive selection of engagement rings, personalized assistance, and jewelry repair services.
The store operates within Oakland County and has received a mix of feedback.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 35%
- Neutral: 15%
- Negative: 50%
This rating is reflective of the 385 reviews reviewed, indicating a significant amount of negative feedback regarding customer service experiences, particularly relating to communication and sales tactics. While some customers laud the staff's helpfulness, others have reported discouraging encounters of indifference and rudeness.
Best Review: A customer highlighted the attentive service provided by Z and staff, expressing satisfaction with the assistance in finding the perfect engagement ring, emphasizing the welcoming atmosphere of the store.
Worst Review: Another review detailed a frustrating experience with a customer service representative, noting a clear lack of attention during the exchange process, leading to feelings of neglect and unwelcome treatment, particularly towards people of color.
Operating hours are as follows:
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 7:00 PM|
| Tuesday | 10:00 AM - 7:00 PM|
| Wednesday | 10:00 AM - 7:00 PM|
| Thursday | 10:00 AM - 7:00 PM|
| Friday | 10:00 AM - 7:00 PM|
| Saturday | 10:00 AM - 7:00 PM|
| Sunday | 12:00 PM - 6:00 PM|
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 42.5%
Total Customer Feedback Reviewed: 385