Emerson Fine Jewelry, located at 27 E State St, Redlands, CA 92373, operates in San Bernardino County and specializes in creating stunning engagement rings and other fine jewelry. Known for their commitment to craftsmanship, this family-owned jeweler has built a reputation for exceptional service and ethical practices. Customers have praised the welcoming atmosphere and professionalism of the staff, including owner Paul Emerson and team member Landon Morris, who provide personalized service during the ring creation process.
With a total of 366 reviews, the overall sentiment from online customer reviews is predominantly positive.
Overall Sentiment from Online Customer Reviews:
- Positive: 88%
- Neutral: 7%
- Negative: 5%
Customers frequently highlight the store's exceptional customer service and the beautiful craftsmanship of their jewelry. Many reviews emphasize the staff's dedication to helping clients find the perfect engagement ring and their willingness to work on custom designs that cater to individual preferences. However, there are occasional mentions of dissatisfaction regarding repairs and communication, indicating that experience may vary based on specific circumstances.
Best Review: Michelle commended the jeweler for their kind service when she visited for a watch battery replacement, experiencing stellar customer care and being impressed by the stunning jewelry selection.
Worst Review: Ally expressed disappointment over a repair experience, feeling the customer service lacked empathy and professionalism after a mistake was made on her jewelry repair.
Operating Hours:
- Mon: 10:00 AM - 6:00 PM
- Tue: 10:00 AM - 6:00 PM
- Wed: 10:00 AM - 6:00 PM
- Thu: 10:00 AM - 6:00 PM
- Fri: 10:00 AM - 6:00 PM
- Sat: Closed
- Sun: Closed
Staff members mentioned include Paul Emerson and Landon Morris.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 91.5%
Total Customer Feedback Reviewed: 366
Store Phone Number: 9097985888