Kay Jewelers, located at 27461 San Bernardino Ave., Ste. 180, Redlands, CA 92374-5036, serves the Riverside County area and is well-known for its services in engagement ring creation and other fine jewelry offerings. The store prides itself on providing a vast selection of engagement rings, allowing customers to create custom designs with the assistance of knowledgeable staff. Services include jewelry maintenance, repair, custom orders, appraisals, and financing options.

Staff at this location are noted for their friendly demeanor and willingness to help, enhancing the overall shopping experience. Although there have been reports of inconsistent customer service, many customers have praised the store for its attentive and professional staff, including notably helpful team members like Dustin and Xochitl. However, some patrons express frustration over delays in service and perceived issues with product quality.

Overall sentiment from online customer reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Highlight Reviews:
Best Review: A customer named Celine highlighted the wonderful service and dedication of the staff, emphasizing a long-standing positive relationship with the store and their gratitude for consistently high-quality assistance.

Worst Review: Fabi reported poor customer service, describing an experience where her family did not receive any acknowledgment from staff upon entering, leading them to leave without assistance.

Operating Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members Mentioned:
- Dustin
- Xochitl

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.