Emkay Diamonds and Gems, San Carlos, CA

Emkay Diamonds, located at 538 El Camino Real, San Carlos, CA 94070, is a highly regarded jeweler known for its superior engagement ring creation and personalized service. With over 100 reviews and a rating of 4.8, the store is praised for its dedication to customer satisfaction and a broad selection of diamonds and settings.

The boutique primarily operates in San Mateo County, offering bespoke services, including custom design for engagement rings, diamond appraisals, and jewelry repairs. The knowledgeable staff, led by owner Kavita Malaviya, is celebrated for their warm and welcoming approach, taking the time to educate customers about diamonds and helping them find the perfect piece to suit their vision and budget. Customers have noted the personal attention they receive, especially with ring customization and consultations, allowing for a tailored shopping experience.

Positive reviews highlight the friendly atmosphere, quality of products, and the staff's willingness to make adjustments or recommendations based on individual preferences. Many clients commend Kavita and her team for their integrity and transparency, particularly regarding pricing and service.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 90%
Neutral sentiment: 10%
Negative sentiment: 0%

Highlighting the sentimental value of their purchases, many reviews underscore the emotional connection that clients feel towards their rings, often remarking on the seamless process from selection to final design. However, a few negative comments have surfaced regarding specific pricing concerns, hinting at a need for further clarification on costs during the purchase process.

Best Review:
Jennifer praised the exceptional service provided by Kavita, noting that her fiancé was thrilled with the reasonable pricing and high-quality diamonds. They felt supported throughout their engagement ring purchase, appreciating the personalized attention and assistance.

Worst Review:
Daniel expressed disappointment about a battery replacement for his watch, stating that the service resulted in water damage due to improper sealing during the repair. He felt that the responsibility was unfairly placed on him.

**Operating Hours:**
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 3:00 PM
- Sunday: Closed
- Monday: Closed

Staff:
- Kavita Malaviya

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.