Facets by Susong is a custom jewelry store located in Waterloo, Iowa, specializing in engagement ring creation and personalized jewelry services. With a strong reputation for high-quality craftsmanship, the store is known for its in-house design and fabrication of unique pieces tailored to clients' specifications. Customers highlight the knowledgeable and friendly staff, including owners Dave and David Susong, who focus on creating memorable experiences while offering a wide range of engagement rings, wedding bands, and jewelry repair services.

The store operates in Black Hawk County and is committed to using only the highest quality materials. Hours of operation are as follows:

| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |

Overall, 24 reviews were reviewed to gather insights about the store, revealing a generally positive atmosphere among customers.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 20%
Negative: 5%

Positive reviews often commend the expertise and custom design offerings, with many customers praising the personalized service and the quality of the final products. However, a few have shared concerns about experiences related to product quality and design imperfections.

Best Review:
Cameron noted the gorgeous ring he received for a reasonable price, highlighting the excellent service and knowledgeable staff.

Worst Review:
Kally expressed disappointment with a custom-made ring that had several flaws in the design and craftsmanship, describing it as a frustrating experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Dave Susong
- David Susong