Zales Jewelers - Crossroads Center Waterloo IA

Zales Jewelers, located at 2060 Crossroads Blvd, Ste 149, Waterloo, IA 50702, offers a range of services specializing in engagement ring creation. With a focus on quality and customer service, this store provides a curated selection of stunning engagement rings, allowing customers to find the perfect symbol of love. The knowledgeable staff can assist in the design process, ensuring each ring is personalized to meet individual preferences.

The customer reviews reflect a mix of experiences, highlighting both positive and negative sentiments. Many positive comments praise the helpfulness and pleasant demeanor of the staff, showcasing their commitment to customer satisfaction. However, there are some criticisms regarding product quality, with specific mentions of issues related to jewelry durability.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

With a total of four reviews observed, the balance of feedback reveals a decent level of satisfaction among customers.

Best Review:
Jessica Stoner commended Zales for their outstanding customer service and personalization, emphasizing their dedication to making customers feel valued during the engagement ring selection process.

Worst Review:
A review from another customer expressed dissatisfaction with the quality of jewelry purchased, noting issues with durability that detracted from the overall experience.

Opening Hours:
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 12 PM - 6 PM

Staff members identified include knowledgeable and pleasant staff, though specific names were not mentioned.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.