Ford, Gittings & Kane Jewelers, located at 312 Broad Street, Rome, GA 30161, has established a reputable presence in the jewelry industry since 1958, with a strong focus on engagement ring creation and customer service. This renowned jeweler offers a wide array of services, including custom jewelry design, repair services, and expert appraisals. The staff includes experienced professionals such as Alice Herring, the President and a Certified Gemologist Appraiser, and Jan Fergerson, a seasoned member since 1973 who specializes in finding or designing the perfect pieces for clients.
With a total of 47 reviews, the overall sentiment from online customer reviews reflects a positive atmosphere. Customer feedback indicates a score of 90% positive, 5% neutral, and 5% negative sentiments. Many customers lauded the exceptional service and knowledgeable staff, often describing their experiences in creating or selecting engagement rings as delightful and fulfilling. However, some concerns were raised regarding record-keeping and specific past purchases.
**Best Review:** Tammy Nicholson expressed admiration for the beautiful quality of jewelry and highlighted the top-notch customer service she received.
**Worst Review:** Tracy Owens noted a frustrating experience after years of purchasing a specific item, feeling that the store had lost records of her previous transactions.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Operating Hours |
|-------------------------|
| Tuesday: 9:30 AM - 5:30 PM |
| Wednesday: 9:30 AM - 5:30 PM |
| Thursday: 9:30 AM - 5:30 PM |
| Friday: 9:30 AM - 5:30 PM |
| Saturday: 9:30 AM - 3:00 PM |
| Sunday: Closed |
| Monday: Closed |
Staff members include Alice Herring and Jan Fergerson.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 47
Store Phone Number: 7062918811