Kay Jewelers, located at 1455 Turner McCall Blvd SE in Rome, GA, operates within Floyd County and has built a reputation for providing a diverse selection of fine jewelry, particularly specializing in engagement ring creation. With a contact number of 706-234-3959, the store offers a variety of services including custom jewelry design, maintenance, and repairs. The skilled staff at this location, including notable team members like Kadie and Sandi Garner, are praised for their professionalism and helpfulness, contributing to a positive shopping atmosphere.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall sentiment from online customer reviews:
- Positive: 63%
- Neutral: 22%
- Negative: 15%

Customer reviews indicate a generally favorable experience, with many appreciating the friendly and knowledgeable staff. However, some customers reported issues with service responsiveness, particularly regarding ring updates and customer inquiries.

Best Review: A customer named Andrew commended the store for consistent professional service and satisfaction with their purchases, stating that Kay Jewelers is their preferred location for all jewelry needs.

Worst Review: Jimmy expressed frustration over poor customer service, alleging that staff members were dishonest and lacked professionalism, indicating a significant disconnect between customer expectations and actual service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.