Gems & Jewels Fine Jewelry, located at 4130 Atlantic Avenue #102, Long Beach, CA, specializes in custom engagement rings and jewelry repair services. With a solid reputation built through the active engagement of its knowledgeable staff, including the owners Jeffrey and Lourdes, the store has garnered attention for its commitment to quality craftsmanship. They utilize advanced 3D jewelry design technology, allowing clients to witness their custom creations firsthand.

Customer reviews showcase a blend of positivity and criticism. The store has received feedback on its customer service quality and pricing for engagement ring creation, often praised for its friendly atmosphere, exceptional repairs, and thoughtful attention to design details. However, some negative reviews indicate concerns about pricing, with several customers expressing that services felt overpriced compared to competitors.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Highlight Reviews:
Best Review: A customer shared how the dedicated team at Gems & Jewels was able to restore their grandfather’s cherished watch, demonstrating exceptional care and craftsmanship. The owner, Jeffrey, was particularly noted for his personalized service that made the process comforting and trustworthy.

Worst Review: A customer expressed frustration over receiving a high quote for ring resizing and suggested that pricing felt excessively inflated compared to other jewelers, leading to disappointment in the overall experience.

**Operating Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

**Staff Members:**
- Jeffrey
- Lourdes

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.