Located in Silver Spring, MD, Gold Castle Jewelers is a locally owned jewelry and gift shop that offers a range of services, particularly known for engagement ring creation. The store provides personalized assistance in selecting and designing rings, ensuring a memorable experience for couples. Customers appreciate the variety of estate and fine jewelry available, as well as services including jewelry repair and appraisals. The store operates under the guidance of Sam D., who emphasizes customer satisfaction.

The overall sentiment from online customer reviews, which total 42, reflects a mixed response. Positive reviews highlight excellent customer service, knowledgeable staff, and the convenience of having repairs and battery replacements done while you wait. However, some negative reviews mention concerns over pricing and inconsistent service experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Opening Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

**Staff Member Mentioned:**
- Sam D. (Manager)

Best Review:
Edythe praised Gold Castle Jewelers as the best store, highlighting that the owners and staff provide exceptional service and have a wonderful selection of gifts.

Worst Review:
Michael voiced his frustration with the customer service, specifically mentioning a lengthy wait for his order and claiming that his experience was the worst he had encountered in the area.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*