Kripps Jewelers, located at 10109 Colesville Rd, Silver Spring, MD 20901, is a highly-regarded family-owned jewelry store specializing in custom engagement rings and jewelry repair. With 224 reviews captured, the shop is known for offering exceptional customer service and a warm, welcoming environment. The owners, Vin and Keerthi, along with their skilled staff, are praised for their expertise in creating custom jewelry, making every client's vision come to life. Services include custom designs, ring resizing, and appraisals, all performed with meticulous attention to detail.
While most customer feedback is overwhelmingly positive, highlighting the friendly atmosphere and high-quality craftsmanship, a few clients noted concerns about pricing for repairs and services. However, the dedication to ensuring customer satisfaction is noteworthy, and the staff are often described as accommodating and knowledgeable.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 7%
Negative: 3%
**Best Review:** In a review, Andrew discussed how Kripps transformed a family heirloom into a stunning custom engagement ring, emphasizing their fair pricing and the warm approach of Vin and his family.
**Worst Review:** A customer named Hannah expressed her disappointment regarding an appraisal of a family diamond, stating that the jeweler misidentified it, leading to confusion.
Store Hours:
- Monday: Closed
- Tuesday: 10:30 AM - 6:00 PM
- Wednesday: 10:30 AM - 6:00 PM
- Thursday: 10:30 AM - 6:00 PM
- Friday: 10:30 AM - 6:00 PM
- Saturday: 10:30 AM - 5:00 PM
- Sunday: Closed
Staff:
- Vin
- Keerthi
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*