Gold Crown Jewelers Jackson MI
Gold Crown Jewelers, located at 1214 Wildwood Ave, Jackson, MI 49202, is a family-owned jewelry store specializing in custom engagement ring creations and fine jewelry services. They have been serving the Jackson community since 2007 and take pride in their large selection of bridal rings, fine diamond jewelry, and antique pieces. Customers can engage with skilled on-site jewelers who offer a range of services, including custom jewelry design, repairs, ring sizing, and watch servicing for various brands.
The atmosphere at Gold Crown Jewelers is generally described as welcoming, with many reviews praising the knowledgeable and friendly staff, including Master Jeweler Paolo DeCola and Master Watchmaker Robert Rasmussen. Customers appreciate the quality and detail in the jewelry craftsmanship, particularly for engagement rings, alongside fair pricing and personalized service.
However, some reviews reveal instances of less favorable experiences, particularly regarding customer service. A few customers reported rudeness from staff and dissatisfaction with the handling of repairs or watch services, indicating inconsistencies in the overall customer experience.
Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 20%
Negative: 12%
**Opening Hours:**
| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Staff members mentioned include Paolo DeCola and Robert Rasmussen.
Best Review:
Alicia praised Gold Crown Jewelers for their exceptional service and the stunning quality of her custom engagement ring, highlighting the knowledgeable staff that made the diamond selection process enjoyable.
Worst Review:
Sande reported a negative experience with the customer service, stating that the staff were rude during a watch battery replacement and felt pressured with upselling tactics.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
