Kay Jewelers in Westwood Mall, Jackson, MI, is a reputable jewelry store specializing in engagement ring creation. With a strong emphasis on fine jewelry, their skilled staff is dedicated to providing customers with a personalized experience when selecting the perfect engagement ring. Known for their extensive range of options and excellent customer service, they make the process enjoyable and stress-free. However, some reviews indicate inconsistencies in communication and service management that may lead to customer dissatisfaction. Despite these concerns, the overall reputation remains favorable among many shoppers.

Address: 1828 W Michigan Ave, Jackson, MI 49202
Phone: (517) 796-0377
Operating Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews is moderately positive. Approximately 65% of reviews indicate a positive experience, 25% are neutral, and 10% reflect negative feedback regarding communication and service issues.

Best Review:
Brooke praised Kay Jewelers for their helpfulness and professionalism but highlighted serious concerns about the clarity of their policies and communication, which contributed to stress during her wedding preparations.

Worst Review:
D M. appreciated the professionalism of the store staff but noted a significant mix-up with an order delivery location, which could have been managed better.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.