Golden Link, located at 515 Lowell St, Peabody, MA 01960, offers exceptional jewelry services in Essex County, specializing in custom engagement ring creation and repair. With a reputation built over decades since its establishment in 1986, Golden Link is known for its fine craftsmanship and customer service. The store is run by master jeweler Haviv Shaul, who is praised for his expertise and integrity, alongside Sandy Shaul, who provides a welcoming atmosphere for customers.
The shop operates Monday through Saturday, providing personalized service and specializing in custom designs that reflect the unique tastes of their clients. They also offer various other services, including watch repairs and cleaning, ensuring a comprehensive solution for all jewelry needs.
Overall, the sentiments from online customer reviews are generally positive. After reviewing a total of 29 customer reviews, the sentiment breakdown is as follows:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Highlighting the positive aspects, many customers express satisfaction with the quality of craftsmanship and the personal touch provided by the staff. However, some negative feedback includes concerns about individual experiences that were not up to the high standards expected from such a renowned jeweler.
Best Review: Nicole noted the friendly atmosphere at Golden Link and praised their efficiency in resizing her engagement ring, which was ready within a week, demonstrating their commitment to customer satisfaction.
Worst Review: One customer, Michelle, raised concerns about the workmanship, indicating dissatisfaction and advising potential customers to be well-informed before making purchases.
Opening Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Staff Members:
- Haviv Shaul
- Sandy Shaul
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 29