Zales Jewelers, located at 210 Andover St Rte 128, Ste 114, Peabody, MA 01960, offers a wide variety of jewelry services, focusing on engagement ring creation. The store operates under the reputation of America's diamond store since 1924, providing exceptional quality at competitive pricing. With a team known for their friendliness and knowledge, customers can expect personalized assistance when choosing or customizing their engagement rings.

The location provides services such as custom jewelry design, jewelry and watch repair, and cleaning and inspection. While the staff is frequently praised for their helpfulness and professionalism, some customers have reported challenges with product availability and service efficiency, which impacted their overall experience.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

The total number of reviews considered for this overview is 59, which includes a range of customer experiences.

Best Review:
Jacquline highlighted the exceptional service received from a staff member, emphasizing their attentiveness and knowledge in helping her find the perfect engagement ring.

Worst Review:
Kevin shared a negative experience, describing issues with staff knowledge and service efficiency, leading to frustration during the selection of wedding bands.

**Operating Hours:**
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

Staff members mentioned include David, Justin, and Laila.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.