Kay Jewelers, located at 210 Andover St., Space E-131B, Peabody, MA 01960, offers a renowned service specializing in the creation of engagement rings. Their commitment to crafting beautiful, customized pieces is evident in the numerous positive customer reviews praising the knowledgeable and friendly staff who assist clients in selecting the perfect ring. Customers have reported excellent service from associates like Kayla, Meena, and Gail, who provide personalized attention and guidance throughout the engagement ring selection process.

However, some negative experiences include issues with customer service and product satisfaction, such as difficulties in warranty claims and prolonged resolution times for repairs. These concerns highlight areas for improvement within the store.

Overall Sentiment from Online Customer Reviews:
Positive: 58%
Neutral: 15%
Negative: 27%

The store operates under the Northshore Mall umbrella, ensuring easy access for shoppers in Essex County. Kay Jewelers provides various services, including jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals, catering to diverse customer needs.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members: Kayla, Meena, Gail

Best Review: A satisfied customer expressed appreciation for the staff's patience and helpfulness at Kay Jewelers, highlighting how they made the process of selecting an engagement ring enjoyable and stress-free.

Worst Review: A customer found the service at Kay Jewelers lacking, recounting issues with jewelry inspections and warranty claims, leading to significant frustration with the store's processes.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.