Haig's of Rochester is a distinguished jewelry store located at 311 S Main St, Rochester, MI 48307, offering a warm and inviting atmosphere for customers looking for exquisite engagement rings and unique fine jewelry. The owner, Paul Haig, and his knowledgeable staff provide personalized service, assisting clients with custom design, ensuring that every engagement ring created is a one-of-a-kind masterpiece. This family-owned establishment has garnered a solid reputation over the years, reflected in its 104 Google reviews, scoring an impressive average of 4.5 stars.

Haig's of Rochester specializes in various services, including custom jewelry creation, estate buys, repairs, and appraisals. The staff's dedication to customer satisfaction is evident, with many patrons highlighting the attentive and friendly service. Positive reviews mention the high-quality craftsmanship and personalized attention received during the engagement ring creation process. However, some negative feedback points to issues with repair quality and customer service experiences, which the owner has addressed in the replies.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 20%
Negative: 5%

**Best Review:** A customer praised the exceptional service provided by Paul during the process of finding the perfect engagement ring, noting the welcoming atmosphere and personalized attention that made the experience memorable.

**Worst Review:** Another customer expressed disappointment in the quality of repairs done at Haig's, stating that their items were returned with issues unresolved and feeling that the communication could have been better.

Operating Hours:
- Monday: Closed
- Tuesday: 11 AM - 6 PM
- Wednesday: 11 AM - 6 PM
- Thursday: 11 AM - 6 PM
- Friday: 11 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed

Staff:
- Paul Haig

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.