J. Thomas Jewelers is a premier destination for engagement ring creation located at 2254 Crooks Road, Rochester Hills, MI 48309, in Oakland County. Customers describe the store as a welcoming place with friendly and knowledgeable staff that make the experience of choosing the perfect ring enjoyable. The owner, Tom, and his talented team work hard to ensure each client feels valued, catering to individual preferences and budget considerations.

The store has received a total of 632 reviews, showcasing a significant level of customer engagement and feedback. Many highlight the expertise in custom engagement ring design and the quality of craftsmanship. Positive experiences often mention the attentive service and the ability to create unique, personalized pieces. In contrast, a few critiques point to isolated negative interactions primarily related to customer service consistency.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

**Best Review:**
A customer praised the exceptional service and the ability to create a stunning sapphire pendant, remarking on the warmth and engagement from the staff during the process.

**Worst Review:**
One review expressed disappointment over receiving a defective ring and feeling neglected during the repair process.

**Operating Hours:**
- Monday: Closed
- Tuesday - Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff members mentioned include Tom and Noreen, who are noted for their professionalism and customer service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*