Hayes Jewelers, Mobile AL

Hayes Jewelers, located at 5456 Cottage Hill Road, Mobile, AL 36609, is a well-regarded establishment in Mobile County, offering a robust selection of exquisite jewelry and a range of personalized services, particularly in engagement ring creation. The store is known for its long-standing presence in the community and expertise in custom jewelry design, especially for significant life events.

With 55 reviews collected, the overall sentiment from online customer reviews is positive, with approximately 83% positive, 10% neutral, and 7% negative feedback. Customers frequently commend the knowledgeable and friendly staff, emphasizing how the personalized service makes the engagement ring selection process enjoyable. Many reviews highlight the exceptional craftsmanship and quality of their custom pieces, often mentioning specific staff members who go above and beyond, such as Marshall and Mary.

However, some negative reviews pointed out instances of perceived pressure in sales tactics, suggesting a disconnect in customer relations, particularly in high-stress situations like engagement ring shopping. This feedback indicates that while many have had positive experiences, some customers felt less satisfied due to the service approach.

Operating Hours:
- Monday: 10 AM - 5 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed

Staff Members:
- Marshall
- Mary

Best Review: A customer praised Hayes Jewelers for providing timely, beautiful work on repairs and for a seamless experience that left them feeling valued.

Worst Review: One customer expressed disappointment with the sales pressure they experienced, describing the staff as aggressive and stating that they felt rushed despite not being ready to make a purchase.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.