Helzberg Diamonds, located at 1151 Galleria Blvd, Suite 120, Roseville, CA 95678, operates in Placer County and specializes in creating exquisite engagement rings along with a variety of fine jewelry options. The store is known for its ethical sourcing of diamonds and quality craftsmanship. However, customer experiences vary significantly.

The staff, including recognized employees like Marilyn, are often noted for their helpfulness and professionalism, particularly when assisting with engagement ring selections and jewelry maintenance. Many customers appreciate the attentive service they receive, specifically when needing rings cleaned or repaired. On the downside, there are persistent complaints concerning inconsistencies in service quality, with some individuals having faced issues related to the handling and repair of their jewelry. Reports of unprofessional behavior by certain sales staff have also been mentioned, impacting the overall experience for a few clients.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 10%
Negative: 35%

The majority of reviews spotlight the jewelry selection and knowledgeable staff, while negative reviews frequently cite poor customer service and repair quality.

Best Review:
Randy commended the staff for their patience and friendliness towards his children, highlighting the service received while making a Christmas purchase, showcasing the welcome environment for family-oriented shoppers.

Worst Review:
Michelle voiced her discontent regarding her negative experiences with both product quality and staff behavior, detailing multiple failures in ring repairs and inadequate customer support, ultimately recommending avoiding the store.

Operating Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Mentioned:
- Marilyn
- Brittany

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.