Helzberg Diamonds, located at 47 Chesterfield Center Al160, Chesterfield, MO 63017, specializes in creating exquisite engagement rings and offers a wide range of jewelry services. Known for featuring ethically sourced diamonds and high-quality standards, this jeweler prides itself on providing exceptional customer service that includes a notable "Lifetime Care Plan" for maintenance and ring sizing. Customers have highlighted the friendliness and professionalism of the staff, making for a welcoming shopping experience in St. Louis County.

However, it's important to note that there have been mixed reviews regarding wait times for custom orders, with some customers expressing frustration over delays in receiving their items. Overall, the responses to customer service and product quality paint a balanced picture of the store.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Best Review:
Audrey praised the staff’s attentiveness and expressed satisfaction with the engagement ring her sister purchased, emphasizing the benefits of the store's maintenance plan.

Worst Review:
Eugene shared frustrations regarding lengthy delays for a special order ring, indicating that communication around expected arrival times could be improved.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

**Staff Members:**
- No specific staff members mentioned.