Hopkins Jewelers Burbank CA
Hopkins Jewelers, located at 4304 W Victory Blvd, Burbank, CA 91505, is a highly regarded jeweler specializing in the creation of custom engagement rings and various jewelry repair services. With a notable focus on meticulous craftsmanship and attentive customer service, the shop is deeply embedded in the Burbank community. The owner, Greg, along with his team, is praised for their expertise in custom jewelry design and repair, as well as for servicing high-end watch brands such as Rolex and TAG Heuer.
The establishment has garnered an impressive 117 reviews across multiple platforms, showcasing a well-rounded reputation. Positive sentiment is prevalent, with customers frequently highlighting the friendly atmosphere, quick service, and high-quality craftsmanship. Many reviews detail the warm approach of the staff, noting their willingness to assist in achieving the perfect engagement ring while offering valuable insights and suggestions.
However, a few customers have expressed dissatisfaction with the service, specifically citing issues with communication and follow-up related to repairs. Despite these concerns, the overall consensus reflects a commitment to customer satisfaction and artistry.
Overall Sentiment from Online Customer Reviews:
- Positive: 82%
- Neutral: 10%
- Negative: 8%
**Highlight Reviews:**
Best Review: A customer noted the exceptional service received when having a family heirloom watch repaired, emphasizing Greg's attention to detail and the careful restoration that made the watch feel new again.
Worst Review: One customer expressed frustration regarding a lengthy repair process for a watch, highlighting the lack of communication about the status of their item, which left them feeling dissatisfied with the service.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
Staff:
- Greg A. (Owner)
