Hudson-Poole Fine Jewelers Tuscaloosa AL

Hudson-Poole Fine Jewelers, located at 1111 Greensboro Ave, Tuscaloosa, AL, is a distinguished jewelry store specializing in engagement ring creation and personalized service. With an impressive rating of 4.9 from 191 reviews, this family-owned business operates in Tuscaloosa County and is known for its commitment to exceptional customer service and high-quality merchandise.

The jeweler offers a comprehensive range of services, including custom engagement ring design, jewelry repair, engraving, and appraisals, ensuring that each customer's needs are met with utmost care. The staff, described as friendly and knowledgeable, include individuals like John Poole, the Vice President, who is especially praised for his customer interaction and attentiveness.

Customers have highlighted the welcoming atmosphere, with many appreciating the non-pushy sales approach. Reviews frequently mention the patience and expertise of the staff during the ring selection process, making it an ideal destination for engagement rings. Compliments extend to the quality of repair services and supportive environment, where clients feel valued and understood.

However, there have been some criticisms regarding the attitude of certain staff members when sales were not completed, indicating a need for consistency in service delivery.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review: Lisa commended the staff for their outstanding customer service and thorough attention to detail during jewelry repairs, which exceeded her expectations.

Worst Review: Toni expressed dissatisfaction with the attitude of a sales associate, feeling that she was treated poorly when she did not proceed with a purchase.

Opening Hours:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff Members: John Poole

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.