Zales Jewelers - University Mall, Tuscaloosa, AL

Zales Jewelers, located at 1701 McFarland Blvd E, Ste A12,A13, Tuscaloosa, AL 35404-5824, operates in Tuscaloosa County and offers a wide array of services focusing on engagement ring creation, wedding bands, and other fine jewelry. The store is well-reviewed for its extensive collection of diamonds and precious jewelry, combining classic and designer styles. Customers often commend the friendly and knowledgeable staff, including employees like Martha, Kathi, and Renee, who are recognized for their exceptional customer service. The store provides options like custom jewelry design, onsite repairs, cleaning and inspection, and same-day order pickup.

Operating Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 1:00 PM - 5:30 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The store boasts a strong positive sentiment based on 344 reviews. Positive feedback from customers indicates a satisfaction rate of approximately 85%, with neutral sentiment at 10%, and negative sentiment at 5%. Customers generally appreciate the excellent service and knowledgeable staff, contributing to enjoyable shopping experiences.

Best Review:
Dee shared her experience praising Martha for providing exceptional service that made her feel valued as a customer.

Worst Review:
Brad expressed disappointment in the store manager's handling of customer interactions, feeling that her approach lacked important customer service skills.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members:
Martha, Kathi, Renee.