JM Jewelers, located at 326 Mariaville Rd, Schenectady, NY 12306, is a family-owned jewelry store specializing in the creation of custom engagement rings and a range of jewelry services. The owner, Sheryll Graubart-Hoffman, a 4th generation jeweler and Graduate Gemologist, brings over 40 years of experience in the jewelry industry. The store is known for its personalized service and dedication to creating unique pieces tailored to individual customer preferences.

Customer feedback has highlighted JM Jewelers as a welcoming place with excellent workmanship and a knowledgeable staff. Positive reviews frequently praise the personalized service and beautiful jewelry selection, contributing to a favorable reputation within the community. Sheryll and her team aim to provide an unforgettable shopping experience while educating customers about their jewelry purchases.

However, there are some critical comments regarding delays in service and product issues, indicating room for improvement in certain areas of their service reliability.

Overall Sentiment from Online Customer Reviews:
Positive 70%, Neutral 20%, Negative 10%.

**Opening Hours**:
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed
- Monday: Closed

**Staff Members**:
- Sheryll Graubart-Hoffman

Best Review:
Chris praised the store for its amazing service and knowledgeable staff, noting the beautiful selection of fine jewelry and a pleasant shopping atmosphere.

Worst Review:
Gail expressed frustration regarding the lengthy wait for a ring repair, which resulted in disappointment when the work was not up to expectations.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.