Kay Jewelers in Allentown, PA, located at 944 Airport Center Dr., Bldg 8 A, offers exceptional services for creating engagement rings and provides various jewelry-related services. With a total of 130 reviews, the store is known for its helpful and knowledgeable staff, particularly Zack, Ashley, and Elise, who assist customers with a diverse selection of jewelry. Customers often highlight the pleasant atmosphere and personalized service, which makes the experience enjoyable and stress-free for engagement ring shopping.

The staff is praised for their expertise, providing valuable insights and being accommodating, ensuring that customers find the right piece within their budget. Many reviews commend the attentive and friendly nature of the team, especially during significant milestones like engagement and wedding planning. However, there are some reports of issues with service at times, leading to mixed experiences for some customers.

Operating hours for Kay Jewelers are as follows:

| Day | Hours |
|-----------|-----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
Danielle noted the staff's helpfulness and the great prices offered, making her visit a commendable shopping experience.

Worst Review:
A customer named Courtney expressed frustration over consistently poor service experiences at different visits, citing issues with staff not locating her engagement ring records.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.