KAY Jewelers in Hamilton Crossings, Allentown, PA, is a prominent destination for those seeking exceptional engagement ring creation and comprehensive jewelry services. Located at 707 N Krocks Rd., Ste. 107, this jewelry store operates in Lehigh County, offering a welcoming atmosphere for its clients. The store is praised for its knowledgeable staff and their commitment to customer service, with consistent positive feedback emphasizing the quality and personalized assistance provided during the ring selection process. The staff, including a manager named Billy, is noted for their professionalism, attentiveness, and willingness to help customers find the perfect piece for their needs.

Operating hours are as follows:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

The store has received a total of 77 reviews, reflecting a strong customer presence.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from reviews indicates a positive atmosphere, with approximately 85% positive, 10% neutral, and 5% negative feedback. Many customers highlight their satisfying experiences with staff and the quality of jewelry service, particularly regarding engagement rings and repairs.

Best Review:
Kiana praised the Hamilton Crossings location for the effective resolution of a credit card issue, citing the manager's knowledgeable and hassle-free assistance.

Worst Review:
Alyssa expressed frustration regarding the inconsistency in store hours, specifically mentioning a visit when the store was not open at the scheduled time.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.