Kay Jewelers Alexandria Commons in Evansville IN

Kay Jewelers, located at 401 N. Green River Rd., Ste. A, Evansville, IN 47715, is a prominent jewelry store in Vanderburgh County specializing in engagement ring creations and personalized customer service. The store operates from Monday to Saturday, 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. For inquiries, customers can reach them at (812) 473-2410.

With over 150 reviews, the store has garnered a mixed response from its customers. The positive feedback highlights the exceptional customer service provided by staff members like Vicky, who is often praised for her knowledge and friendliness, making the engagement ring selection process enjoyable. Many customers felt supported during their visits, noting that staff members took the time to help them find the perfect ring within their budget.

Conversely, there are several negative reviews regarding customer service inconsistencies, such as reports of inadequate assistance during busy times and concerns over product quality. Some clients expressed disappointment with communication lapses and service issues after purchases.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review:
Amy commends the staff for their exceptional assistance and friendliness, appreciating how well they worked together to help her choose the perfect engagement ring.

Worst Review:
Michael shares frustration about the poor customer service experience he encountered, expressing disappointment with how he felt undervalued during his visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM

Staff members frequently mentioned include Vicky and Monica.