Kay Jewelers, located at 500 Winchester Ave., Ste. 630, Ashland, KY 41101-7362, operates in Boyd County and is recognized for its dedicated engagement ring creation services. The store, accessible at (606) 324-6299, is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.

With a focus on providing a seamless shopping experience, the staff at Kay Jewelers is frequently noted for their knowledge and helpfulness, especially in assisting customers in selecting the perfect engagement ring. The store offers a variety of services, including custom orders, jewelry maintenance, and repairs, ensuring customers can create and maintain their treasured pieces.

The store has garnered a commendable reputation, reflected in their overall sentiment from online customer reviews:

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews highlight the exceptional customer service offered by staff members such as Stacey, who is praised for her patience and attention to detail during the ring selection process. Many customers express satisfaction with their purchase experience and the assistance received while browsing engagement rings.

However, some negative feedback points to issues regarding customer service experiences, particularly related to upselling practices and wait times during repairs.

Best Review:
A customer praised the attentive service provided by Stacey, noting her patience and resourcefulness in helping to choose the right piece, making the experience enjoyable and seamless.

Worst Review:
One customer expressed dissatisfaction with the lack of communication regarding a ring repair, feeling frustrated after waiting longer than anticipated to retrieve their ring without any updates.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Store Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Stacey