KAY Jewelers, located at 1654 Bechtle Ave., Springfield, OH 45504, operates in Clark County and is known for its engagement ring creation and exceptional customer service. With a phone number of (937) 325-9244, this jewelry store is open Tuesday through Saturday from 10:00 AM to 8:00 PM, Sunday from 11:00 AM to 7:00 PM, and Monday from 10:00 AM to 8:00 PM.

The store offers various services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. Customers have praised the attentive and knowledgeable staff, particularly mentioning employees like Rebecca, who is noted for being helpful and friendly during the engagement ring selection process.

However, some reviews highlight negative experiences, particularly regarding customer service issues, such as communication lapses when customers were trying to reach the store by phone or difficulties with order completion.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review: Joyce Mitchell expressed that the service at KAY Jewelers was excellent, highlighting the beautiful selection and great prices available, along with a very pleasant shopping experience.

Worst Review: Nate D. shared frustration about being double charged for a necklace, stating that the staff handled the situation poorly and left him feeling neglected and unassisted in resolving the billing issue.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
- Rebecca