Rolfe's Jewelers, located at 619 W Columbia St, Springfield, OH 45504, is a well-established jewelry store with over 40 years of experience in the industry, providing a welcoming atmosphere and a range of services focusing on engagement ring creation and other custom jewelry. The store is renowned for its knowledgeable and friendly staff, including the owner, Steve, who is often noted for his integrity and artistic ability in crafting unique pieces. The business operates in Clark County.
The store offers a variety of services including fine jewelry sales, in-house repairs, custom designs, and engraving. They have a reputation for being an excellent choice for engagement rings, thanks to their emphasis on quality craftsmanship and customer satisfaction.
Overall sentiment from online customer reviews:
Positive: 70%, Neutral: 20%, Negative: 10%
Positive reviews often highlight the excellent customer service, quality of custom jewelry, and the staff’s professionalism. Customers praise the friendly and helpful nature of the employees and the ability to create one-of-a-kind pieces. Negative feedback, however, includes occasional claims of poor service and issues with repairs, suggesting that the pace of work may be slower than expected at times.
Best Review: A customer praised Rolfe's Jewelers for their trustworthy service and quality repair work, expressing complete confidence in the store for both purchases and repairs.
Worst Review: A different customer expressed dissatisfaction with their experience, noting issues with customer service and a concern about the pace of repairs, which took longer than originally promised.
Opening Hours:
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 72
Store Phone Number: 9373231102